Amazing product, program, and customer service. We saw the ad on Facebook and we were skeptical to begin with, but all the video reviews, local reviews, and product information put our minds at ease and after talking about the financial and time investment with our son (age 7) we were all ready to give it our best shot. My son is a very heavy sleeper and we of course had tried all the typical strategies that Dr. Sagie mentions ‘make it worse’ including, waking our son up and taking him to the toilet, leaving him in pull ups, waiting till he grows out of it, and of course letting him wet the bed over and over until we were all to exhausted to continue – then back to pull ups. The first two weeks of the program were tough on us all. My son wet the bed 1-2 times per night and unfortunately we had a technical issue that meant we were up longer than necessary with each bedwetting episode trying to dry the mat to stop false alarms when we plugged it back in. We contacted Therapee and they were amazing. I have not received such excellent and responsive customer service from an organisation in a very long time. They were quick to resolve the issue and provided us with alternative solutions to try while we waited. They followed up with us every day until we were sorted (which was super quick). I was really impressed with how effective the alarm was as each time there was only a small-medium wet spot. We were expecting to be up at night for a long time (as I mentioned we were all committed) however on day 8 my son had his first dry night and again on day 11. Day 14 was the last time we heard the alarm – he has been dry every night since!!! The personalised chart was really effective for both our son and ourselves in tracking progress. We noticed shortly after day 14 that he started waking up and going to the toilet on his own. We could even hear him doing the three-second-exercise in the middle of the night (he was very committed). Today my son watched his fourth session video (about eight weeks) and he was so proud and excited to be told he has done it. He still needs to continue on with his exercises but he has done it!!! We are so grateful to Therapee staff and Dr. Sagie for giving us access to this program. Yes, it is a significant financial outlay however, so are pull ups every 12 months.
I highly recommend this product/program and it is worth every cent just to see the proud smile on our son’s face. Thanks team!!!